Frequently Asked Questions
Everything you need to know about your MENAGERIE order.
How do I determine the correct size for my intimates?
We provide a comprehensive size guide on each product page. Since our designs are tailored for specific silhouettes, we recommend measuring your chest and waist accurately before placing an order.
What is your return policy for delicate garments?
Due to the intimate nature of our products, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene liners intact within 30 days of purchase.
How should I care for my MENAGERIE pieces?
To preserve the quality of the lace and fine fabrics, we strictly recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying or bleach.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties.
When will my order be processed?
Standard orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Are your packaging materials discreet?
Yes, all MENAGERIE orders are shipped in plain, unmarked outer packaging to ensure your privacy and the security of your purchase.